password locked on my hp labtop and im trying to do a factory reset on it and its not allowing me to

[jadesbrusch]

i have an hp pavillion labtop model number is m3-u103dx  a x360m3 convertible pc im trying to reset it due to not knowing the password on it and it not allowing me to do so do to the storage full 

[Kuroi_Kenshi]

Hi @jadesbrusch,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding printer!  

We're thrilled to have the opportunity to assist you and provide a solution.

Reset Using Recovery Mode 

1. Turn Off the Laptop.
2. Turn It On & Press F11 Repeatedly (Before the HP logo appears) → This opens HP Recovery Manager.
3. Select "Troubleshoot" > "Reset this PC".
4. Choose "Remove Everything" (since you want a full factory to reset).
5. Follow the on-screen steps to complete the reset.

Reset with Windows Installation USB (If F11 Doesn’t Work)

If the storage is too full, you may need to use a USB drive to reinstall Windows:

1. On another PC, go to Microsoft’s website and download the Windows Media Creation Tool.
2. Create a bootable USB (at least 8GB).
3. Insert the USB into your HP laptop.
4. Restart & Press ESC > F9 to boot from the USB.
5. Follow the installation steps, selecting "Custom Install" and deleting all partitions for a fresh start.

Let me know if you need more guidance. 💙

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,