• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
HP EliteBook 2560p Notebook PC
Other

i brought a 2nd hand laptop of ebay, and when i tried to access the bio`s it asks for a password and doesn`t offer a factory reset option, i need to remove the password and put in a new hard drive so i don`t need to save anything, but i do need to clear the cmos and remove the bio`s password, does anyone know how to do that without sending the unit to hp or buying a new motherboard, i can easily buy a new dell laptop and sort the problem that way.

5 REPLIES 5
HP Recommended

Hi

 

Try WIN key + B (for 1 sec) and PWR on.

 

Try removing the CMOS battery for 24 hours.

 

 

HP Recommended

@flipper33 

 

Non of @CF4 suggudtions will work.

 

 

Contact HP and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 Phone >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Chat >> https://support.hp.com/us-en/contact-hp

 

When talking to the HP rep ask them to escalate your service request.

 

Or download these files.

 

https://www.dropbox.com/sh/zu4kdgxm052l87d/AAAMi-k​​fX4AVH8oTCbsOM4X9a?dl=0

 

Insert clean USB flash drive.

 

Then run USB Image tool.

 

Choose the flash drive then click on RESTORE.

 

After restore remove flash drive.

 

Insert flash drive into locked laptop and boot. ”If HDD is installed remove before booting.”

 

At C:\OUTPUT   type CD..   “Then hit enter”

 

Type HPBR   “Then hit enter”

 

First thing is to save your settings.

 

Select #3 re-program.

 

Press “S” to save system information.

 

Type HPBR and hit enter.

 

Select   “FIRST RUN”

 

Then select model.

 

After reboot repeat same as above but this time SELECT “SECOND RUN”

 

REO

 

I must inform you that these services are not endorsed by HP, and that HP is not responsible for any damage that may arise to your system by using these services. Please be aware that you do this at your own risk.

HP Recommended

Hi

 

Several websites quote...

 

https://www.technibble.com/how-to-bypass-or-remove-a-bios-password/

 

https://www.wikihow.com/Clear-BIOS-Password

 

and since they and me use/suggest the battery removal technique, I thought it worthy of mention.

 

I find it easier than moving the little jumper.

 

 

HP Recommended

@CF4

 

My techs process upto 20,000 laptops a month.

 

Irma1.JPG

 

Irma3.JPG

 

Irma2.JPG

 

We have been removing passwords from IBM, Dell, Panasonic, HP and many others for 15 years.

 

When it comes to ProBooks  and EliteBooks call HP or run HPBR on the known models.

 

If it is not listed you can still try to Shotgun it.

 

New List.JPG

 

If someone runs Shotgun on a model not listed I like to know about the outcome so I can update the list.

 

Best regards,

 

REO

HP Recommended

Hi

 

Can you explain the ShotGun method?

 

Because ALL.BAT  calls it...

 

 

@ECHO OFF
CD ALL
CLS
SHOTGUN.BAT




and I cannot find it in the .img file you linked to.

 

 

 

The directory ALL appears to be an empty directory.

 

 

 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.