pavilion x360 shut down issue since win 10 update

[tracy44]

Hi,  bit help needed please,  since updated my laptop to windows 10 it just will not shut down, i have tried all the usual power options etc but if I am on it longer than half an hour and shut down, the screen goes off but nothing else, power button still lit up and discs whirring, i always have to shut down by holding the power button in for several seconds.

I have searched the forums and seen downloads for EMEI driver, but not sure if this is the same driver for all laptops, or if this will actually fix the problem and not cause any other problems.

Any help would be appreciated as I am getting nowhere with HP, Thanks

[WAWood · Accepted solution]

tracy44

Hello;

Allow me to welcome you to the HP forums!

I read your post about shutdown problems since the Win10 Upgrade and wanted to help.

Here are some troubleshooting steps you can try:

Sleep and Hibernate Issues (Windows 10, 😎 | HP® Customer Support

How to Resolve Post-Win10 Upgrade Issues on HP Laptops ... - HP Support Forum - 5209825

Good Luck
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[tracy44]

Ah thank you WAWood i appreciate you taking the time to help,  i will try these and let you know how i get on ☺

[tracy44]

Hi WAWood,  Thank you so much, I tied the steps you suggested and downgraded the IME driver and so far that seems to have fixed the problem 🙂  Thanks for your help