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HP Pavilion 14m-ba100x360 convertible PC

If I pick up or move my laptop the screen goes to black and starts flashing some pixels then shuts down..... it then automatically reboots.  I ran all fast diagnostics (hardward, software, video etc.) and everything has passed.   There must be a short or something?  but it happens if I move the keyboard (bottom) or if I move the screen (lid).    What else can I try?   

 

Also they "approved" certified HP dealers listed on HP site when I called said they are NOT HP certified ----so don't know how to even find a certified place to take a look.  

 

Any ideas of how or where to fix? 

2 REPLIES 2
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@LeahH8

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Since the issue occurs only when you move the Notebook this is a Hardware problem

 

Please contact HP Support in your Region for Service Options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

HP Recommended

Thanks for your reply.  Unfortunately, there are no phone # given only a address search for a service center nearby.  I already called these and they told me they do NOT fix HP and have called HP to tell them to remove their name many times to no avail.  So I am stuck and don't know how to find a HP service center.   Is there a phone number I can call?  

 

Also no chat option---only the virtual bot.

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