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- Notebook Boot and Lockup
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01-25-2024 02:28 AM
Product: HP 14s-fq0000 Laptop PC (9VN14AV)
Operating System: Microsoft Windows 11
Hello, my notebook is a hp 14s. When I press the ON button only with the battery, the battery LED blinks white light 3 times and the notebook does not turn on. If I press the power button with the charger connected, the battery LED is lit solid white and the notebook does turn on.
when it turns on while the charger is inserted, the battery icon is missing in thr taskbar and battery settings option is missing in the SETTINGS menu.
how can I resolve this ? what's the root cause of this issue so i can prevent it from happening
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