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‎01-28-2022 10:44 AM

HP Recommended
Product: HP Elite Dragonfly Notebook PC
Operating System: Microsoft Windows 11

hej,

i have the issue that i could not logon after "power-on authentication" screen appears ... input by keyboard and/or finger sensor don't function anymore ... maybe password and finger print are not correct anymore ...

 

is there any way to reset the "unknown" bios password ?  and or have i to contact a hardware tech ?

 

thanks for getting information ...

Category:
1 REPLY 1

‎01-28-2022 01:17 PM

HP Recommended

Hey @PetPan 🙂

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

REgards,

 

MarcusC

I work on behalf of HP.
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