06-26-2019 02:25 AM
I bought this laptop from a yard sale, it worked fine for a couple of weeks then when I powered it on yesterday it asks for a power on password which I didn't set nor did the person That I purchased it from. I've followed all of the on line ways (removing the cmos battery, pressing F10 ect.) to clear it but no luck. any suggestions?
06-26-2019 07:24 AM
Sorry, but you wasted your money.
HP will probably want to charge you to replace the motherboard -- which will almost certainly be more than you paid for the laptop in the first place.
Sorry, we are no longer able to provide any assistance with password reset or recovery issues.
Also please note that now, to resolve a forgotten BIOS password issue, a system board replacement is required -- and additional customer costs apply.
According to the Community's Rules of Participation (which you can read from here: https://h30434.www3.hp.com/t5/custom/page/page-id/hp.rulespage😞
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.
For assistance NOW, you have to contact your regional HP Customer Support location directly as they will confirm ownership of the PC before providing any assistance -- something we are not able to do from here.
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP