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‎09-10-2020 03:04 PM

HP Recommended
Product: Hp 15 g049au
Operating System: Microsoft Windows 10 (64-bit)

During Windows update laptop goes shutdown, when I try to power on then f12 LED glowing but caps lock LED blinking continuously and black screen.

Please someone help me to fix this issue.

1 REPLY 1

‎09-13-2020 08:21 AM

HP Recommended

@Subho_88

 

I reviewed your post and I understand that the computer is not booting to Windows and the caps lock light is blinking.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c01732674

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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