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‎09-25-2023 03:34 PM

HP Recommended
Product: HP ENVY Photo 7858 All-in-One Printer

my printer is stuck in the loading screen from start up. The loading screen has 7 circles that slowly fill in as the printer loads up. Well no matter how many times I unplug the printer it is stuck on the first circle. Please advise 

Category:
1 REPLY 1

‎09-28-2023 12:24 AM

HP Recommended

Hi @Stormy101,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

This looks like a hardware issue. However, Let's perform a semi-full reset to restore the printer back to its original settings.

 

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

  

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
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