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Stefano5
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problems with hard drive short dst

Hp computer Windows 10
Microsoft Windows 10 (64-bit)
So my computer randomly started getting stuck on the loading screen after power on and later on it started to get on preparing for automatic repair, after that I waited for it to fix the disk as it says but since it didn't After some hours I pressed esc and then f2 and then entered system quick test. After doing the test it failed on hard drive short dst. The failure Id was PLQ0WW-92B9NT-XD7W21-60RD03 and then the product Id and below that it says hard drive 1 - primary hdd bay* What can I do
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problems with hard drive short dst

Hi:

 

That code means that you will have to replace the hard drive and reinstall the operating system.

 

Below is the link to the service manual for your notebook.  The HDD R & R procedure can be found in chapter 6.

 

http://h10032.www1.hp.com/ctg/Manual/c05493256

 

You may want to consider purchasing a better performing, normally more reliable 2.5" solid state drive (SSD).

 

After you replace the hard drive you can reinstall windows by using the HP cloud recovery client utility.

 

Here is an info link for how to use that utlilty...

 

https://support.hp.com/gb-en/document/c06162205

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