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HP Recommended
Envy 13-ad060na
Microsoft Windows 10 (64-bit)

Hi

 

I hope someone can help?

 

I'm getting the dreaded black screen where it says "Boot Device Not Found". This happened almost immediately after I installed the new Google Drive For Desktop app which created a new G: drive partition on my hard drive - could the two be linked?

 

I'm thinking / hoping that the laptop is trying to run the OS from this new drive, but I can't find any option to tell my laptop to boot from a different drive.

 

I've tried enabling the Legacy boot option and this didn't work - any other options for me?

 

Thanks 🙂 

1 REPLY 1
HP Recommended

Hi@djmwr,

 

 

 Welcome to the HP Support Community!

 

I reviewed your post and I understand it's not booting to Windows.

 

If you recently installed an additional hard drive, turn off the computer and remove the drive before using the following steps: (Click here for details) 

  • Open HP System Recovery: 

CAUTION: 

Please backup your data before proceeding further: 

  • Press the F11 key repeatedly while the computer is starting. 

  • If you have a recovery disc, turn on the PC and insert the first recovery disc into the drive. Use the disc to enter the system recovery. 

  1. Select Microsoft Startup Repair tool and wait for the repair to find and fix errors. When finished, restart the computer; even if the startup repair tool finds errors but cannot fix them. 

  2. If the error message persists, open the recovery manager screen as was done in step 1. 

  3. At the recovery manager screen, press ALT + D. 

  4. Enter the following text at the command prompt: bootrec /rebuildbcd 

  5. If bootrec displays "Add installation to boot list?", press y. 

After bootrec completes successfully, the computer displays "The operation completed successfully". 

  1. To close the command prompt, enter the following text: exit 

  2. At the Recovery Manager screen, select Microsoft Startup Repair tool (again) and wait for startup repair to find and fix errors. When finished, restart the computer. 

  3. The error should no longer open. If it does, perform a system recovery, making sure to backup important files. 

If you removed a hard drive before using these steps, replace the drive. If the error occurs again, make sure the additional hard drive is not set as an active drive. Only the main bootable drive should be set as active. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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