"'Product Information not valid" error message at boot up time

[Alireja]

I believe right after updating the BIOS to F.36, I'm getting the "'Product Information not valid" error message at boot up time.

Please let me know if you know anyway to fix the issue.

[Alireja]

Anyone know how to fix this issue?

[KrazyToad]

@Alireja

Welcome to HP Community

I have gone through your Post and would like to help

Did this problem start after a BIOS update?

If Yes, then try a BIOS Crisis Recovery and let me know if that helps

Please follow the instructions in this Link: https://support.hp.com/in-en/document/c02693833

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[Alireja]

@KrazyToad

Hi,

Thanks for your message. I did the BIOS recovery and it completed successfully. 

Unfortunately the issue still exists and I don't see any change in the BIOS version, still says F. 36 in BIOS Setup.  Please advise.

Thanks.

[KrazyToad]

@Alireja

Since the issue persists I suggest you contact HP Support in your region for Service Options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you

[Alireja]

When I login, choose the product and enter the serial number and product id, it doesnt give me options like chat or phone?

[KrazyToad]

May I know in which Country are you located please?

[Alireja]

Canada

[KrazyToad]

@Alireja

I have sent you the Direct number for HP Canada Support to your inbox

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope
 

Thank you