cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 2
29 19 1 1
Message 1 of 8
15,194
Flag Post

Solved!

"WHEA UNCORRECTABLE ERROR" on HP Envy

HP Recommended
HP ENVY 15t-k200 CTO
Microsoft Windows 8.1 (64-bit)

A bit ago I was using my HP Envy laptop as normal, just watching a video on Youtube when it crashed and I got a blue screen with the error "WHEA_UNCORRECTABLE_ERROR". My boyfriend suggested that maybe it was a driver that needed updated, so I was going through the list of drivers in the "Device Manager" and I was nearly done with the list when I got the "WHEA_UNCORRECTABLE_ERROR" yet again.

 

My laptop is still pretty new, I got it in March so I have no idea why I would be getting BSODs. 

 

Anyone have any idea what's wrong? I'm afraid to use my laptop for anything right now because of this.

7 REPLIES 7
Highlighted
Level 17
Level 17
47,456 41,703 4,562 12,056
Message 2 of 8
Flag Post
HP Recommended

WHEA_UNCORRECTABLE_ERROR means either a driver issue or that there has been a hardware failure. 

 

Since you have alread updated the drivers, you should consider using the PC Diagnostics that are available from the startup menu. Press the power button and then immediately tap the Esc to invoke the startup menu. Press the F2 key when the startup menu is present to invoke the Diagnostics menu. Run the extended version of the startup test, the hard disk test and the memory test. HP PC Diagnostics

 

startup menu.png

 

PC Diagnostics

 

UEFI v 5.1 system extensive test.png

 

UEFI Component tests

 

 



I am not an HP Employee.
Don't forget to click on Accept as Solution if my post or reply helped you resolve your issue.
You can say thanks by giving me a Kudo if my reply helped. To give a Kudo just click on the

For laptops, use the Fn+Esc keystroke while logged into Windows to locate. the Product number
0 Kudos
Highlighted
Author
Level 2
29 19 1 1
Message 3 of 8
Flag Post
HP Recommended

Thank you.

 

It just finished the extended test and it passed everything. 11263092_10153864533667785_1194921194589924142_n.jpg

 

However when I went to boot into Windows I got this: 11292612_10153864529767785_1538514858_n.jpg

 

Restarting the laptop got it on though.

0 Kudos
Highlighted
Author
Level 2
29 19 1 1
Message 4 of 8
Flag Post
HP Recommended

Can't get into Windows at all now. It goes to the blue screen immediately after the HP logo appears at startup. 

 

EDIT: Now sometimes nothing will happen on screen sometimes when I turn the laptop on. It'll stay black and then I'll have to try it a couple more times to actually get something to display. Of course then it goes back to the blue screen...

 

EDIT 2: Contacted HP. They're sending a box to send the laptop for repair.

0 Kudos
Highlighted
New member
1 1 0 0
Message 5 of 8
Flag Post
HP Recommended

I think I have the same problem

Can you tell me if your problem is solved?

Thanks

0 Kudos
Highlighted
Author
Level 2
29 19 1 1
Message 6 of 8
Flag Post
HP Recommended

Yes, my problem was solved. I had to send it to HP to be repaired and they had to replace the motherboard. I haven't had that issue since.

0 Kudos
Highlighted
New member
1 1 0 0
Message 7 of 8
Flag Post
HP Recommended

You may have found this as a "solution".  I find it as unacceptable.  My wifes laptop is less than 60 days old and was a gift and the solution is to send this new item back to the manufacturer to fix what is obviously an issue related to sub-standard parts.  I will be returning our to the store "hopefully" and purchasing something other than an HP computer in the future.

0 Kudos
Highlighted
New member
2 1 0 0
Message 8 of 8
Flag Post
HP Recommended

I have been dealing with freezing and random restarting issues for 2 months since my HP laptop was new. I ahve spent upwwards of 4 hours with tech support to no avail. I am also getting the whea error message. Recovery is not possible due to this. They are now sending me a new copy of windows 10 to load up. Looks like by reading these comments that i will eventually end up sending my laptop in to have the motherboard replaced. The laptop was purchased sometime around october 15th 2016. Today is the 19th of december. Unacceptable in my opinion. They should offer me my money back. I would consider a higher end HP or a different brand completely. Never had an issue with my HP desktop. If they want to keep customers they need to prevent or fix these issues QUICKLY.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation