regular screen freezing

[0_404]

My HP OmniBook Ultra keeps freezing.  Sometimes on bootup and random.  Is it faulty?

[Hawks_Eye]

Hi @0_404 

Welcome to the HP Support Community! We're here to help you get back up and running.

I understand your HP OmniBook Ultra is freezing randomly (sometimes right at boot, sometimes later). That could be either hardware or software/driver related. 

Let’s break it down:

Common Causes of Freezing

Hardware

RAM issues → bad memory stick or loose seating.

Storage (SSD/HDD) failing → causes random hangs, especially at boot.

Overheating → dust in vents, fan not spinning, thermal paste dried out.

Battery/power instability → freezes if voltage drops.

Software

Corrupted Windows installation or drivers (graphics/network drivers especially).

Background apps or antivirus causing hangs.

Windows updates stuck or conflicting.

Steps to Diagnose

1. Check Hardware Health

Run HP Hardware Diagnostics (UEFI):

Shut down the laptop.

Power on and repeatedly press Esc, then choose F2 – Diagnostics.

Run Memory Test and Hard Drive Test.

If either fails → it’s a hardware fault.

 

2. Check for Overheating

Does the fan spin loudly before freezes?

Does the chassis feel very hot?

Use a cooling pad or blow out vents with compressed air.

 

3. Boot in Safe Mode

Hold Shift → Restart → Troubleshoot → Advanced Options → Startup Settings → Safe Mode.

If it runs fine in Safe Mode, the issue is likely drivers or software.

 

4. Update / Reinstall Drivers

Update graphics, Wi-Fi, chipset drivers from HP’s support page.

Sometimes Intel or AMD GPU drivers cause freezes.

 

5. Run System File Check

Open Command Prompt as Admin and run:

sfc /scannow

and

DISM /Online /Cleanup-Image /RestoreHealth

 

6. Last Resort → Reset Windows

Backup files.

Settings → System → Recovery → Reset this PC.

If it still freezes after a clean install → hardware is faulty.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye