• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎01-23-2019 08:36 PM - edited ‎01-23-2019 08:42 PM

HP Recommended
Product: HP Stream Notebook - 13-c002dx
Operating System: Microsoft Windows 10 (64-bit)

I bought this laptop in a pawn shop as is , its password locked at first owner I have acces by guest account I try to reset factory condition but give error message there is not sufficient memory try to liberate some memory and try again ... i erased by dos some files  i have a free memory almost 2 GB  but still can not reset it

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-23-2019 09:31 PM

HP Recommended

Hi:

 

See if the information I provided in the discussion at the link below resolves the problem for you...

 

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/How-to-wipe-a-HP-Stream-Laptop...

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎01-23-2019 09:31 PM

HP Recommended

Hi:

 

See if the information I provided in the discussion at the link below resolves the problem for you...

 

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/How-to-wipe-a-HP-Stream-Laptop...

Was this reply helpful? Yes No

‎01-24-2019 06:06 AM

HP Recommended

thank you that solution was peeeeeerrrfectttttt the machine its running like new with 18 Gb of free space

Was this reply helpful? Yes No

‎01-24-2019 07:05 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.