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‎12-13-2018 01:56 PM - last edited on ‎12-13-2018 02:00 PM by Retired

HP Recommended
Product: hp zbook 14 g2 mobile workstation
Operating System: Microsoft Windows 10 (64-bit)

 I bought used hp zbook 14 g2 mobile workstation laptop before 4 days ago, and when i tried to log in to bios setup for making some changes to it, but i faced a message that tel me to write the adminstrator password.So please i need the smc file to put it on usb flash drive to reset the password.

[Personal Information Removed]

 

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-13-2018 02:06 PM

HP Recommended

Welcome to the HP Support Community @eamow71 let me try to help you.

 

You will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Contact Support >> http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

When talking to the HP rep ask them to escalate your service request.

 

Just to note:

 

Do not try removing the RTC/BIOS battery.  As it will not remove the password, but it may reset the clock and as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC may cause it to fail.

 

REO

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2 REPLIES 2

‎12-13-2018 02:06 PM

HP Recommended

Welcome to the HP Support Community @eamow71 let me try to help you.

 

You will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Contact Support >> http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

When talking to the HP rep ask them to escalate your service request.

 

Just to note:

 

Do not try removing the RTC/BIOS battery.  As it will not remove the password, but it may reset the clock and as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC may cause it to fail.

 

REO

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‎12-13-2018 02:41 PM

HP Recommended

Ok, thanks for your help. I will send this message to hp community in sweden.

my regards.

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