cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
khanhnhi212
New member
2 1 0 0
Message 1 of 4
235
Flag Post

restart

HP Recommended

I want to reset my laptop but during reset the laptop just turns off and on again (this repeats continuously) and shows two lines saying "Please wait" and "Please wait while we install a system update". How do I do now? (During the reset I chose to reload from the beginning of windows 11 )

image.jpg

3 REPLIES 3
ub6424
Level 10
6,631 6,599 341 528
Message 2 of 4
Flag Post
HP Recommended

Hello @khanhnhi212 

 

(1) Shutdown your computer. Press and hold power button until it switches off.

 

(2) Check your hardware ( focus on memory and drive, but's it's important to do all tests ! )

Using the HP PC Hardware Diagnostics (UEFI) to diagnose hardware errors ...

https://support.hp.com/id-en/document/c04499777

Watch how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM&ab_channel=HPSupport

 

Please report your results (screenshots, error messages ...)

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

Was this reply helpful? Yes No
khanhnhi212
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

thanks you so much 😭🥰

Was this reply helpful? Yes No
ub6424
Level 10
6,631 6,599 341 528
Message 4 of 4
Flag Post
HP Recommended

Hello @khanhnhi212 

 


@khanhnhi212 wrote:

thanks you so much 😭🥰


Please report the results of your investigation ...

 

best regards

 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation