restart

[khanhnhi212]

I want to reset my laptop but during reset the laptop just turns off and on again (this repeats continuously) and shows two lines saying "Please wait" and "Please wait while we install a system update". How do I do now? (During the reset I chose to reload from the beginning of windows 11 )

 

[ub6424]

Hello @khanhnhi212 

(1) Shutdown your computer. Press and hold power button until it switches off.

(2) Check your hardware ( focus on memory and drive, but's it's important to do all tests ! )

Using the HP PC Hardware Diagnostics (UEFI) to diagnose hardware errors ...

https://support.hp.com/id-en/document/c04499777

Watch how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM&ab_channel=HPSupport

Please report your results (screenshots, error messages ...)

best regards

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[khanhnhi212]

thanks you so much 😭🥰

[ub6424]

Hello @khanhnhi212 

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@khanhnhi212 wrote:

thanks you so much 😭🥰

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Please report the results of your investigation ...

best regards