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‎05-21-2023 12:33 AM

HP Recommended
Product: HP 15s-eq1000 Laptop PC (8WQ33AV)
Operating System: Microsoft Windows 11

i want to make sure i delete everything from an app called ultraviewer a scammer used on my laptop

Category:
1 REPLY 1

‎05-21-2023 07:42 AM

HP Recommended

Hi:

 

The only way that I know of to be completely sure your PC is free of any malware would be to use the HP cloud recovery tool to create a bootable USB recovery drive that you can use to factory reset the notebook.

 

Back up any files you don't want to lose onto a portable hard drive.

 

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive to create the recovery media with.

 

Recover Your Computer Using the HP Cloud Recovery Tool | HP Computers | HP Support - YouTube

 

You can get the cloud recovery tool from the Microsoft Store.

 

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