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- HP Community
- Notebooks
- Notebook Boot and Lockup
- scammer used ultra viewer app on me

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1 REPLY 1
05-21-2023 07:42 AM
Hi:
The only way that I know of to be completely sure your PC is free of any malware would be to use the HP cloud recovery tool to create a bootable USB recovery drive that you can use to factory reset the notebook.
Back up any files you don't want to lose onto a portable hard drive.
Here is an info link for how to use the utility. You will need a 32 GB USB flash drive to create the recovery media with.
Recover Your Computer Using the HP Cloud Recovery Tool | HP Computers | HP Support - YouTube
You can get the cloud recovery tool from the Microsoft Store.
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