Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
HP 15s-eq1000 Laptop PC (8WQ33AV)
Microsoft Windows 11

i want to make sure i delete everything from an app called ultraviewer a scammer used on my laptop

1 REPLY 1
HP Recommended

Hi:

 

The only way that I know of to be completely sure your PC is free of any malware would be to use the HP cloud recovery tool to create a bootable USB recovery drive that you can use to factory reset the notebook.

 

Back up any files you don't want to lose onto a portable hard drive.

 

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive to create the recovery media with.

 

Recover Your Computer Using the HP Cloud Recovery Tool | HP Computers | HP Support - YouTube

 

You can get the cloud recovery tool from the Microsoft Store.

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.