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Locked

‎07-13-2020 05:21 PM

HP Recommended
Product: Newest HP High Performance 15.6”
Operating System: Microsoft Windows 10 (64-bit)

When I power on it doesn’t allow me to unlock. I stays on start up screen only showing date/time. when I try to unlock with password nothing happens 

1 person had the same question
1 REPLY 1

‎07-16-2020 06:29 AM

HP Recommended

@QueenAce

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

To assist you better please provide me with the product model or the product number

 

You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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