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Young_John
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Message 1 of 2
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HP Recommended

shutdown

Example: Pavilion notebook_15 ab030tx
Microsoft Windows 10 (64-bit)

Hello, please....my problem is when i used my machine for an hour or more...i can't shut it down or hibernate completely. The screen will off but the power button will still be on and you could hear its running. it can be like that all day unless the battery runs down. when i was using windows 8, it was ok. This started after i install windows 10 on it. I thought maybe the OS is not complete but i have change it several time...still I'm facing this problem. This is really worry me. 

Please i need your assistance to fix this. Thank You!! 

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Message 2 of 2
47
Flag Post
HP Recommended

shutdown

Hey there! @Young_John

 

Check if the power button on the laptop is being pressed down.

 

Try the steps recommended below.

 

Enable fast startup on the PC.

 

Press Windows key + I key to open the Settings window 
Then click System
Click Power & sleep > Additional power settings
Click Choose what the power button does
Click Change settings that are currently unavailable
Uncheck Turn on fast startup and click "Save changes"

 

Run the Power troubleshooter

 

Windows 10 has a built-in troubleshooter to check and fix issues with your system's power settings. Here's how:

1.    Open Control Panel by right click on Start Button.

2.    In the search box, type troubleshooter, and then click Troubleshooting.

3.    Click on the view all option on the left panel.

4.    Run the Power troubleshooter.

 

Try restoring the BIOS to default and check if it helps.

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer.

Also, try updating the BIOS and other drivers on the PC to the latest version from the links below.

 

Update the BIOS using this link. Click Here

 

Update the chipset driver using this link. Click Here

 

Or you can use HP support assistant to update the drivers.

 

Refer this article to know more information about using the HP support assistant. Click Here

 

Lastly, try running a system diagnostics test on the PC and check if the hardware components on the PC are functioning correctly.

 

Refer this article to know more information about running system diagnostics on your PC. Click Here

 

Let me know if this helps!

Have a great day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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