sometimes when I start my laptop it displays a boot option screen

[mark_hutchison]

Sometimes when I start my laptop it displays a boot option screen and I usualy just have to press enter then it continues to load windows. The screen shows the following link at the bottom "www.hp.com/go/techcenter/startup" The virtual agent was no help. I don't even know what this screen is called, but I would like to know if I can bypass it so my pc boots straight into windows without forcing me to intervene by pressing the enter button.

[Dilip_18]

@mark_hutchison

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the HP Notebook displays boot option screen when boot up.  

I have a few recommendations 

• Update your Notebook computer to latest BIOS from HP.COM.
• Make sure the Windows and HP support assistant updates are up to date. 

• Try doing BIOS default: 

• Turn off the computer and wait five seconds.
• Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
• On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
• Press F10 to Save and Exit.
• Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
• Follow the prompts to restart your computer. 
• If issue still persist then do Reset PC Keep my files from windows and check if it works. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[mark_hutchison · Accepted solution]

Thank you for taking the time and effort to help me. It would appear that your advice has solved the problem.

I did the BIOS default option which solved the issue. I didn't need to the Reset PC Keep my files from windows option.

Thanks very much,

regards,

mark_hutchison

[Dilip_18]

Hi@mark_hutchison,

Thank you for responding, I appreciate your time and effort.

Good to know that the issue is resolved.

Feel free to contact us in future if you need any assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!