spectre x360 convertible won’t boot/ black screen

[damoreno]

I was using my laptop normally while charging suddenly the screen turned black and it turned off. checked the charging port and the orange light was blinking. Tried to turn it back on but ended up with only the poer button blinking a few times before going dead again. and mind you, black screen only and nothing shows on the screen whatsoever. And the cycle repeats. 

Tried the following while looking up possible solutions online:

- charged it up until full battery or the indicator turned white

- pressed esc, f12, f10, f6 after pressing power button

- ctrl + B and crtl + V (both didn’t work)

- tried to hard reset by pressing on the power button for ~15 secs. 

- couldn’t externally install the BIOS from a flash drive because (1) i don’t have another windows comouter and (2) when i looked up my laptop model online, it didn’t have the softwares specifically for my model

it seems like a hopeless cause and I don’t know what to do, am still doing online classes atm and badly need my laptop...help!!!

[praveen196]

@damoreno Welcome to HP Community!

I understand that the Spectre x360 convertible won’t boot/ black.

As you have stated that you have performed possible troubleshooting steps.

In that case, I would suggest you contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.
 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.
 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!