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JACXIII
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stuck at the admin power or password screen.

‎09-19-2019 10:34 AM

Product: Hp stream 14 laptop
Operating System: Microsoft Windows 10 (64-bit)

Hello! My mother had gotten an HP Stream 14 laptop, worked fine no password was needed but I had no cord. Ordered a power supply but now it says enter administrator power on password which I don't have, tried everything on the web to do. The error code it gives me is --- i63970541 please I'm pulling what's left of my hair out any help I would appreciate.

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Retired Jacky-D
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HP Recommended

stuck at the admin power or password screen.

‎09-19-2019 11:05 AM

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

I work on behalf of HP
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