stuck on updating screen

[alishasingh]

Hi
My laptop is stuck on the updating screen for about 10 hours now. What must i do to get out of it?
Please help

[KNRK]

Dear Customer,

Welcome to HP Support Forum and we are glad to assist you.

It looks like you are having lot of difficulties to get to the Windows Desktop as updates are not responding

We will surely assist you with this.

According to the message you have posted I suspect this could be because of the recent changes made if any.

I would kindly request with you to perform the below shown steps to resolve the issue:

Step 01. Turn OFF the PC

Step 02. Power ON the PC and keep tapping F8 Key

Step 03. Select "Safe mode" from the Advance Boot Option list

Note: Wait till you get to the Windows Desktop

Step 05. Please remove unwanted startup items and uninstall unwanted applications

Step 06. Please reboot/restart the PC the normal way

Note: Incase if these steps doesn't work you can continue troubleshooting the issue again

Step 01. Turn OFF the PC

Step 02. Power ON the PC and keep tapping F8 Key

Step 03. Select "Last known good configuration" from the Advance Boot Option list

Note: Wait till you get to the Windows Desktop

Step 04. Please remove unwanted startup items and uninstall unwanted applications

Step 05. Please reboot/restart the PC the normal way

Hope this helps, for any further queries reply to the post and feel free to join us again

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Thank You,

K N R K

I work on behalf of HP

[Nitinyadav]

Same condition is with my laptop
Its HP pavilion 15 inch and a10 and today I updated the windows ,in starting it was going normal loading and all and now its showing "we couldn't complete the updates
Undoing changes
Don't turn off computer "
Its same screen for last 3 hours
What to do now

[Cattersfan]

Running Windows 7.....