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HP Recommended
HP Notebook (ENERGY STAR)
Microsoft Windows 8.1 (64-bit)

...I am Stock up on blue screen  " i try to fix  system restore  but Administrator and password account no show up...i've try to boot  run into SAFE MODE   but screen display  still   "YOUR PC RAN INTO A PROBLEM AND NEED TO RESTART ....... 

 

 

i open it hole day stil (0%..

 

 

>>>I'm Using now chrome book from a my frnd..

 

NEED HELP>>>>

 

Thanks!!!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Switch85,

 

Thanks for reaching out to us on HP Support Forums! I see from your post that you are getting a BSOD error and computer won't boot into Windows anymore. Don't worry we'll work together to help you find a solution.

 

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any software or hardware changes on the PC before the issue started?

Have you tried to run any test on the computer?

 

In the meantime, let's try these steps here: Perform a Hard reset on the notebook

 

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

  1. If Windows is open, click Start and then Shutdown.

    If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

  2. With the power off, disconnect the power cord from the back of the computer.

  3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

  4. Reconnect the power cord and turn on the power.

Next thing, I would suggest here is to run an extensive System test as well as an extensive test on the hard drive from F2(Please capture the failure ID for further assistance).

 

Depending on the test results, If the test passes, I would suggest you perform a system recovery using the partition available on your PC.

Doing this will wipe off everything and set the computer back to the original factory conditions. So, please remember to back up your data before initiating system recovery. If for some reason the recovery fails. The only other way to install Windows would be to order the recovery media for your laptop and using the recovery media you can install Windows. You can check if the recovery media is available online on www.hp.com/drivers by entering the exact model no. of your laptop. To find the exact model no. click here: http://hp.care/2bygf7l

 

HP PCs - How to Reset Your Computer to Factory Settings (Windows 10, 8, 7)

 

HP PCs - Obtaining HP Recovery Discs or an HP USB Recovery Drive.

 

I'm sending out a Private message with the information you need to get this sorted,

Please check your Private message icon on the upper right corner of your HP Forums profile 

Next, to your profile Name, you should see a little blue envelope, please click on it 

 

(The reason we are utilizing the private message now, is because the instructions are critical).

 

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the "Accept as solution" and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

 

 

Jeet_Singh
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

@Switch85,

 

Thanks for reaching out to us on HP Support Forums! I see from your post that you are getting a BSOD error and computer won't boot into Windows anymore. Don't worry we'll work together to help you find a solution.

 

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any software or hardware changes on the PC before the issue started?

Have you tried to run any test on the computer?

 

In the meantime, let's try these steps here: Perform a Hard reset on the notebook

 

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

  1. If Windows is open, click Start and then Shutdown.

    If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

  2. With the power off, disconnect the power cord from the back of the computer.

  3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

  4. Reconnect the power cord and turn on the power.

Next thing, I would suggest here is to run an extensive System test as well as an extensive test on the hard drive from F2(Please capture the failure ID for further assistance).

 

Depending on the test results, If the test passes, I would suggest you perform a system recovery using the partition available on your PC.

Doing this will wipe off everything and set the computer back to the original factory conditions. So, please remember to back up your data before initiating system recovery. If for some reason the recovery fails. The only other way to install Windows would be to order the recovery media for your laptop and using the recovery media you can install Windows. You can check if the recovery media is available online on www.hp.com/drivers by entering the exact model no. of your laptop. To find the exact model no. click here: http://hp.care/2bygf7l

 

HP PCs - How to Reset Your Computer to Factory Settings (Windows 10, 8, 7)

 

HP PCs - Obtaining HP Recovery Discs or an HP USB Recovery Drive.

 

I'm sending out a Private message with the information you need to get this sorted,

Please check your Private message icon on the upper right corner of your HP Forums profile 

Next, to your profile Name, you should see a little blue envelope, please click on it 

 

(The reason we are utilizing the private message now, is because the instructions are critical).

 

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the "Accept as solution" and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

 

 

Jeet_Singh
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.