system wont boot after inserting battery

[far10han]

Laptop works fine while on AC power but when i insert the battery there is display but only a Black/blank screen. OS or HP logo wont appear. If lid is closed power plug orange light is on but battery is not charging. But If lid is open power plug white  light is blinking. FYI This battery was not used for about 7 months.

What could be the problem?

[Rainbow23]

Hi @far10han,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

I see that you are facing battery issues with your HP Notebook - 15-Af131dx (ENERGY STAR).

Please follow the steps from this document to test the battery. (Click on the word document to open the web page).

I hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[far10han]

Thanks for your reply.

The diagnostic tools mentioned in kb will work if system is booting to start windows. As i mentioned my system is giving display but not booting to start windows. Even pressing esc key at start time not working (ie i cant get into BIOS) when battery is inserted. 

Please help with some other solution.

[Rainbow23]

Hi @far10han,

This could be a hardware issue with the unit and may need repair. 

I have sent you a private message with the required information to talk to HP Support. 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link