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‎03-01-2021 04:06 PM

HP Recommended
Product: touchsmart tx2 1377nr
Operating System: Microsoft Windows 7 (64-bit)

When powered on the computer powers for a couple of seconds then shuts down. I have swapped the memory, hard drive, DVD drive and modem. I'm out of stuff to change.

HELP!!!!!!!

1 REPLY 1

‎03-04-2021 12:32 PM

HP Recommended

 @jimiller

 

Welcome to the HP support community.

 

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

Let me know if that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers. 

Sandytechy20
I am an HP Employee

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