unmountable boot?

[blkqueen125]

I have a HP Pavilion 17 Notebook it was working just fine until the windows update then it went black/blue and never came back i can't recovery it  it say it's a unmountable boot i need help i can't get into to fix pass the screen

[Alden4]

Hi @blkqueen125,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It seems like your HP Pavilion 17 Notebook is experiencing an "Unmountable Boot Volume" error after a Windows update. This error typically indicates a problem with the hard drive or file system. Here are some steps you can try to resolve the issue.

Boot from Windows Installation Media:

• Insert your Windows installation USB or DVD.
• Restart your computer and boot from the installation media.
• Select your language preferences and click "Next."
• Click on "Repair your computer" in the bottom left corner.
• Choose "Troubleshoot" > "Advanced options" > "Command Prompt."

Run CHKDSK:

• In the Command Prompt window, type the following command and press Enter:

chkdsk /r C:

• (Replace "C:" with the drive letter of your Windows installation.)
• This command will check for and fix any disk errors. It may take some time to complete.

Fix Boot Records:

• In the Command Prompt, type the following commands and press Enter after each one:

bootrec /scanos 

bootrec /rebuildbcd 

bootrec /fixmbr 

bootrec /fixboot

• These commands rebuild the Boot Configuration Data (BCD) and Master Boot Record (MBR).

Check for Disk Errors:

• Still in the Command Prompt, run the following command to check for disk errors:

sfc /scannow

• This command will scan and attempt to repair system files.

System Restore:

• If you have a system restore point, you can try restoring your system to a previous state.

rstrui.exe

• This command opens the System Restore wizard.

Reinstall Windows:

• If none of the above steps work, you may need to consider reinstalling Windows. This will involve a clean installation, so make sure you have backed up your important data.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support