uploading proof of purchase

[4prew]

My 2 in 1 laptop tablet, has stopped working followed all the instructions online no results i want to log the problem but no i cant confirm my warrenty because i get an error message when i upload my reciept

Please help

[IT_WinSec]

Hello,

Welcome to the HP Support forum. Thank you for posting.

Two things:

1)  Can you confirm your HP PC product and PN - instructions here >> http://support.hp.com/us-en/document/c00033108

What is exactly your PC problem ?

2) From what you posted I understand that your PC is in active warranty but the website of HP claims it is not. You want to upload somewhere proof of purchase so that you get a service for free. Is that correct ?

Can you post the details what is the error you get, where exactly you get it ? Any details would be appeared...

Also, try with a different browser (IE, Firefox, Opera, Chrome....)

You may also attach/upload a screenshot of the error you get here - instructions >> https://www.take-a-screenshot.org/

(please, do not upload your official documents here in the forum).

Do you have a Google Drive, OneDrive, Dropbox, iCloud, BOX account ... some online storage ?  Can you upload your document there and give it to HP ?

Looking forward to your reply.

[4prew]

Hi
Yes I wanted to upload my reciept to confirm I have a valid warranty and get device repaired for free.

The problem with the device is that it want start up. You switch on you get the hp logo and that's that nothing else no error code.

Followed all advice on hp website to reboot and reset no joy

[IT_WinSec]

Hi @4prew

Please, help me help you better - follow the steps posted initially and provide the needed information and details.

With regards to the technical issue [PC does not start] - I might be able to help you diagnose the problem and/or fix it.

Reason: this is happening because the computer cannot successfully and fully load Windows. This may be hardware problem or software problem. Did you perform some change recently ,something new these days, last hours before the issue started ?

Perform hard restart/forced reset. More info and how to here >> http://support.hp.com/us-en/document/c01684768/

Keep the power-on button hold for 5-10 seconds until the PC shuts down completely.

If the PC has a removable battery, get the battery out for a minute.

Return it back and start the PC on.

If this does not help, proceed:

 Please, perform some basic hardware checks

1. Please, shutdown the computer using the power button

2. Power it on.

2.1 As soon as you press the power-on button, before any logos appears, immediately begin hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu which may look similar to this one

3. Choose F2 to open System Diagnostics. Follow the on-screen instructions to perform System Test >> Quick test.

This will check major hardware componets for issue (do it just in case) . Here is more info >> http://support.hp.com/us-en/document/c03467259#AbT1

If there are no system checks/no quick tests, perform HDD and RAM check.

Let me know the test results. <<<

4. Repeat steps 1-2 above but when HP Startup menu opens, please choose F11 for System Recovery options.

The computer should boot from it's recovery partition to open you various recovery options. Note, that F11 option will only work if the recovery partition is there (not deleted) and intact. From there, you have prenty of options to choose from. Every HP computer comes with recovery partition present to assist in tough moments.

Please, perform "System Restore" first in an attempt to fix the issue. Please, restore back to previous days (restore point) where the issue was not present. Here is more info:

>> http://support.hp.com/us-en/document/c03327545#AbT5

Hope this helps. Let me know how it goes.