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‎08-21-2024 12:24 PM

HP Recommended

Hi

 

We are having issues with usb-c ports that are starting to give a wide range of issues.

Not charging the laptop, not finding external screens. Reacting to external devices but not recognizing the device. 

-Updating drivers hasn't helped.

-Firmware updates no difference.

 

Only thing that's helps is to shutdown the machine, disconnect the laptop and press the powerbutton for a full 30 sec(hardreset). And the issue is resolved but can come up again

 

We are having this issue on g8, g9 and the g10.

Freshly staged or in use for sometime. 

 

Is there anything we can do before looking for another supplier?

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