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- HP Community
- Notebooks
- Notebook Boot and Lockup
- we run an initialing check and give the next failure ID Q092...

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1 REPLY 1
03-26-2021 04:27 PM
That error code indicates that either battery has failed, or the charger, or both -- it does not tell us which.
The "resolution" is to replace the failing device.
I would disconnect the charger and then look at the battery level. If that shows nearly fully charged, then it is most likely the charger -- and that would need to be replaced.
We can not order parts for you -- you have to do that yourself: https://support.hp.com/us-en/product/HP-Pavilion-dv6-6c00-Entertainment-Notebook-PC-series/5191856/m...
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