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- HP Community
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- Notebook Boot and Lockup
- Re: while running the noteboost locks it self few times then...

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07-17-2026 01:13 PM
When I boot my notebook, it runs fine for a few minutes, then it starts to lock itself up a few times, then it turns off. If I do a hard reset during this, it fixes itself until I start the next session
I ran a short UEFI test and got :
SMART HDD/SSD: FAIL GLGG6M-C1TD66-XD7WXF-60CL03
DST HDD/SSD: FAIL GLGG6M-C1TD66-XD7WXF-60UU03
And in the Support Assistant, I found out that I didn't download:
An important firmware update for the SSD unit is available.
That is 10 months old
07-17-2026 11:16 PM
Hi,
The UEFI results are the most important part here:
- SMART HDD/SSD: FAIL
- DST HDD/SSD: FAIL
Those two failures strongly indicate that the internal drive is failing or has already become unreliable. The lockups, shutdowns, slow behavior, and boot problems are consistent with a failing HDD/SSD.
I would not try the SSD firmware update first while the drive is already failing. Firmware updates should only be done on a stable system, and if the drive fails during the update, the data may become harder to recover.
My recommendation:
- Back up your important files immediately.
- Do not run more repair tools, resets, or firmware updates before backing up.
- If Windows still boots, copy your data to an external drive as soon as possible.
- If Windows is unstable, remove the drive and connect it to another computer using a USB adapter/enclosure to copy the files.
- Replace the failing HDD/SSD.
- Reinstall Windows or use HP Cloud Recovery after the new drive is installed.
HP says that if a component fails HP PC Hardware Diagnostics, you should write down the 24-digit Failure ID and provide it to HP Support. Your Failure IDs should be given to HP if the laptop is under warranty or if you open a service case:
https://support.hp.com/us-en/document/c03561731
HP PC Hardware Diagnostics:
https://support.hp.com/us-en/help/hp-pc-hardware-diagnostics
After installing a new drive, you can reinstall Windows or use HP Cloud Recovery if your model supports it:
https://support.hp.com/us-en/document/ish_4511095-4511141-16
In short, this is no longer just an update issue. The drive has failed HP storage diagnostics, so the safest path is backup first, then replace the drive.