while turning power on my System I am gettig the issue continously .

[Nj_Rohit]

[A_Gayathri]

Hi @Nj_Rohit ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the issues you're encountering with your HP Laptop PC 15s-Fr2000 can be caused by a variety of factors, including software or hardware problems. 

Here are some steps you can try to troubleshoot and potentially resolve the issue:

Perform a Hard Reset:

• Turn off your laptop.
• Disconnect all external devices (e.g., USB drives, printers).
• Unplug the AC adapter.
• If the battery is removable, remove the battery.
• Press and hold the power button for about 15 seconds.
• Reconnect the AC adapter (and the battery, if removed).
• Turn on your laptop.

Access Safe Mode:

• Restart your laptop.
• Press F8 repeatedly before the Windows logo appears.
• Select Safe Mode from the Advanced Boot Options menu.
• If you can boot into Safe Mode, try running a virus scan and checking for any recently installed software that may be causing the issue.

Perform Startup Repair:

• Insert a Windows installation media (USB or DVD).
• Boot from the installation media by pressing F9 to open the Boot Device Options menu.
• Select your installation media and press Enter.
• Choose your language preferences and click Next.
• Click Repair your computer.
• Select Troubleshoot, then Advanced options, and then Startup Repair.
• Follow the on-screen instructions.

Check for Hardware Issues: HP PCs - Testing for hardware failures

• Run HP's built-in hardware diagnostics:
  • Turn off your laptop.
  • Press the power button and immediately press the Esc key repeatedly until the Startup Menu opens.
  • Press F2 to open the System Diagnostics.
  • Run a full system test to check for hardware issues.

System Restore:

• If you have a recent system restore point, you can try restoring your laptop to a previous state:
  • Boot from the Windows installation media.
  • Select Repair your computer.
  • Choose Troubleshoot, then Advanced options, and then System Restore.
  • Follow the prompts to restore your system to a previous point.

Reinstall Windows:

• If none of the above steps work, you may need to reinstall Windows. Make sure to back up your data before proceeding:
  • Boot from the Windows installation media.
  • Select Install Now and follow the on-screen instructions to reinstall Windows.

Refer to this document: HP Laptop PC 15s-fr2000 User manual 

I hope this helps. 

`

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[A_Gayathri]

Hi @ Nj_Rohit,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.

I will be archiving this case for now; however, you can respond to the same thread to continue the conversation.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Take care and have a great day ahead!

Gaya1239 

HP Support