windows hello

[yanchenceto]

None of my log-in options have been working since I have bought this laptop. At the moment, I log in using the PIN.
Fingerprint, facial recognition, etc. are "currently unavailable". It says: "Something went wrong. Try again later." It has been like that for almost a year, I have been quite disappointed as those little gigs are the reason I chose this device at first place.
I have made another account on this same laptop, and there are no issues.
I have contacted the shop I have bought it from, unfortunately they want me to pay a fee to have a look at it.

HP Spectre x360 2-in-1 Laptop 14-ef.....

[Dragon-Fur]

@yanchenceto 

Welcome to the HP English Community --

System is likely one of these:

Results for "HP Spectre x360 2-in-1 Laptop 14-ef" (3) 

HP Spectre x360 13.5 inch 2-in-1 Laptop PC 14-ef1000  

and

Open

Maintenance and Service Guide

Fingerprint reader key - Page 12

There is no indication that the computer includes the IR camera required for facial recognition.

IR camera is not listed in the service guide as an option.

IR camera is required for Windows Hello facial sign-in.

To check your computer for fingerprint reader and / or IR camera -

Use the Device Manager

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Fingerprint reader

Although Windows 11 is indeed slightly different from Windows 10, the following document does include several key checkpoints and is worth a look:

HP Notebook PCs - Fingerprint reader troubleshooting (Windows 10) 

Depending on the model, the fingerprint sensor might be integrated into the top cover / keyboard area.  Check your system’s user manual.

Reminder:  If the system does not have a fingerprint sensor, there might be a "cover plate" in place of the sensor.

If your system does not have a fingerprint sensor and the option is available for your model series, the sensor can be purchased and installed. Check your computer’s maintenance and service guide for the part number(s) and the procedure.

Check here:

Device Manager > Biometric devices > Fingerprint sensor (if listed)

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Webcam / Camera

Windows Hello facial recognition requires an IR type camera.

Check here:

 Device Manager > Cameras

No "IR" camera = No facial recognition

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Drivers & Software

First,

Check the Device Manager for the necessary hardware:

Fingerprint Sensor

IR Camera - Used with Windows Facial Recognition.

Next,

If your computer does have a fingerprint reader installed,

If needful,

Search for and install the fingerprint reader driver.

Sign into your computer's support website.

Open Category Software & Drivers

Click on Go to our Software and Drivers self-service page

If needful, select your Operating System / Version and click Submit

Open + All Drivers

Open All

The fingerprint sensor driver and / or camera driver - when available - is located in

 Sub-Category Driver-Keyboard, Mouse and Input Devices

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Example - Device Manager - Biometric devices - Fingerprint sensor / Cameras

Device_Manager_Generic_Biometrics_Fingerprint_Camera_2

=== --- === --- === --- === --- ===

Find / Check for parts at PartSurfer / HP Parts Store

PartSurfer might be able to tell you exactly which parts came installed with your device.

• For the most precise results, use your Serial Number for your search
• Reminder:  Do NOT post private information (including serial number) in the Community

Open PartSurfer

• Select your Country
• Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

Parts marked as "n/a" (or are missing from the list) are not available from HP.

CHECK for the part number:  HP Parts Store

Part numbers marked as available for purchase can be purchased from HP

OR

When HP does not provide the part for retail purchase,

Use your search engine to find the part number - purchase a replacement battery at your favorite online store.

-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*

HP Device Home Page - References and Resources

Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Warranty Check, Security & Viruses, Software & Drivers, Setup & User Guides, Product Specifications, Accounts and Registration, Warranty & Repair

Open

 Product Home

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

Results for "HP Spectre x360 2-in-1 Laptop 14-ef" (3) 

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