09-23-2019 05:41 AM
windows did an update today and after that the laptop would not boot up.
Error code: 0xc0000185
gets to recovery page but nothing works after that.
Will not boot up.
I have done a diagnostics and everything passed.
Seems like a bios issue.
Do i need the HP spare key usb recovery?
I have discussed with windows but they are useless. The want me to install the Win10_1809Oct_v2_English_x64.
But im pretty sure this will wipe my laptop and i need to recover the data on the lap top?
Any ideas would be greatly appreciated
Many thanks. Chris
09-23-2019 06:52 AM
First:- Turn off the computer, press and hold the PWR button for 4 seconds.
Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.
Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat
NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
HOW DO I USE DIAGNOSTICS?
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:- http://ftp.hp.com/pub/softpaq/sp93001-93500/sp93457.exe
So the above is done and a waste of time, so...
You can do "an over the top" Windows install and USERS folder is kept in WINDOWS.OLD and is accessible.
You try the BIOS fix...
Hopefully one of these documents will cover (and solve) your problem...
Turn off the computer, and then connect the power cord. Press and hold the Windows key and the B key at the same time, and then press and hold the power button for 2 to 3 seconds. Release the Power button but continue pressing the Windows and B keys. You might hear a series of beeps. The HP BIOS Update screen displays and the recovery begins automatically. Follow any on-screen prompts to continue the startup to complete the recovery. HP BIOS Update recovery in progress If the HP BIOS Update screen does not display, repeat the previous steps but press the Windows key and the V key. If the screen still does not display, your computer might not support the feature or there is a hard drive issue. Continue to the next step to install a BIOS recovery file from the HP website. If the Power light turns off, the Power button was held too long. Repeat the previous steps, making sure to hold the button for only 2 to 3 seconds.
Little Boy Blue, come blow your horn.