z

[werty2_0]

z

[Nal_NR]

Hi @werty2_0,

Welcome to the HP Support Community. 

I'd be glad to help you! 

This looks like a hardware issue.

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

If you have tried all the steps from this document and still having issues, I recommend you contact phone support for service options. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[werty2_0]

z

[Nal_NR]

Hi @werty2_0,

Hope I was able to resolve the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Elohi_NR

I am an HP Employee