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- zbook studio G5 x360 sleep mode not working

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05-02-2019 12:50 AM
Product: zbook studio G5 x360
Operating System: Microsoft Windows 10 (64-bit)
Hello,
since the purchase I have problem with the sleep mode.
- Sometimes the zbook doesn't wake from sleep. It does something, fans are audible, keyboard is lit, but screen remains black and numlock btn is not working. I tried to wait about 5 minutes but I had to restart it.
The only lead I have is that it could be the length of the sleep that makes the difference. When I put the zbook into the sleep and awake it immediately, it works, but when I try to wake after 10 hours, it doesn't usually wake up. - The lid closing and opening action doesn't work. I tried to assign the sleep mode or hibernate mode to the action, no success.. The lid closing action worked before updating bios and drivers. the lid opening did not.
I have the latest bios and drivers installed with HP Support Assistant except for the optional wlan and ethernet drivers.
Model number is 2ZC63EAR#AK8.
I have the zbook connected to HP 230W Thunderbolt Dock G2, but disconnecting the ntb makes no difference
thanks in advance for any help
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