A MESSAGE APPEAR WHEN I START MY LAPTOP MESSAGE IS BATTERY COUNTERFELT

[COUNTERFELT]

A MESSAGE APPEAR WHEN I START MY LAPTOP MESSAGE IS BATTERY COUNTERFELT

[zoey7886]

@COUNTERFELT, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Battery Counterfeit Message on Startup! 

We're thrilled to have the opportunity to assist you and provide a solution.  

The "Battery Counterfeit" message when starting your HP laptop indicates that the laptop has detected a battery that may not be genuine or officially recognized by HP. Here are steps to resolve this issue:

Verify Battery Authenticity:

• Ensure that the battery in your laptop is an original HP battery. Counterfeit batteries may not meet safety and performance standards.

Replace the Battery:

• If it is determined that the battery is counterfeit, consider purchasing a new, authentic HP battery from an authorized dealer.

Check Battery Installation:

• Ensure that the battery is properly installed. Sometimes reseating the battery can help resolve such messages.

Update BIOS/Drivers:

• Make sure your BIOS and drivers are up-to-date, as outdated software can sometimes misidentify the battery.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,