AMD A8-7410 APU With AMD Radeon R5 M330 Graphics

[SafwanShan]

Hello friends, I have a laptop AMD A8-7410 APU With AMD Radeon R5 Graphics 2gb deidcated. Recently i have upgraded to windows 10 64 bit version. After the Graphics driver update laptop mouse started to lag. then reinstalled windows and drivers but problem still the same. and also i tried old version graphics drivers including crimson relive but not solved. Please can anyone solve this problem.

[praveen196]

@SafwanShan Welcome to HP Community!

I understand that After the Graphics driver update laptop mouse started to lag.

Do not worry. I will try to fix the issue.

Try the steps recommended below.

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

1. Click Check for updates and messages to scan for new updates.

1. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
2. Click the update name for a description, version number, and file size.
3. Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

Please update the BIOS.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[SafwanShan]

I run hp support solution there is only 2 updates showed about realtek bluetooth driver. I already updated the bios version F.28 REV A May 2019. 2 times tried reinstalling windows 10 1909 64 bit version. and installed drivers and bios diagnostics updated. then tried to installing AMD RADEON R5 M330 Latest graphics driver version adrenaline 20.4.2 but after installation display mouse lags. Plaese fix this issue. 

[praveen196]

@SafwanShan 

I understand your concerns.

In that case, I request you to use the AMD autodetect software from AMD and install it on the PC, which will detect the video card and will download the suitable driver for it to work on the PC.

http://support.amd.com/en-us/download/auto-detect-tool

The above link is 3rd party and is not owned by HP, I've posted this only so that I may help you resolve this issue by going beyond my support boundaries, please ignore the ads and take only the free suggestions

Have  a nice day!!

[SafwanShan]

I tried installing auto detect software. It showed the detected driver. After installation problem is still the same.

[praveen196]

@SafwanShan

I understand your concerns.

In that case, I would suggest you contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.
 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.
 

Have a nice day!!

[timmynana]

I have the same issue. Updated bios, updated the graphics driver via:

1) Windows Update

2) Download from HP website

3) Download directly from AMD

My computer is a HP 15-af157na. Clearly there must be a hardware compatibility issue within HP computers and this processor. It is therefore not a issue purely for the above commentator or myself but a wider issue. 

[vj59]

AMD andrenalin 2020 drivers are not going well with HP AF114AU with AMD Radeon R5 M330 graphics, AMD APU A8-7410 Processor. It caused steady lag every 2 seconds. As this is a third party driver for HP, the latest HP proprietary driver should be the one that's released through HP support assistant and it works fine without lags.

[ankush82]

I am also facing the similar issue with the same drivers. It's HP who needs to release updated driver for this chipset. I am now started facing stuttering in video calls due to old drivers. HP have to support us while providing the latest driver customised by HP team for there product.