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‎03-18-2019 03:29 PM

HP Recommended
Product: HP Laptop
Operating System: Microsoft Windows 10 (64-bit)

Hi team,

 

I have a HP laptop with AMD A8-7410 APU with AMD Radeon R5 Graphics.

 

Basically when I go to auto detect and install the latest drivers. It installs and then my mouse will lag every few seconds and my computer is really slow. I then have to uninstall it to stop the mouse lag.

 

When I try and find the specific driver to download the file on its own, it won't let me and everything is just super slow.

 

Not very technical with it all and wondered if anyone could please help me.

6 people had the same question
3 REPLIES 3

‎03-18-2019 05:37 PM

HP Recommended

@MrPsyantifik 

 

We need to know what is your HP laptop ?  Please use the following instructions to find out the model/product of your machine:


   https://support.hp.com/us-en/document/c03754824


Please do NOT post its Serial number (s/n).


Regards.

BH
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‎03-18-2019 07:29 PM

HP Recommended

Thank you very much.

 

it is a 

hp 15-af165sa

 

 

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‎07-14-2019 02:25 AM

HP Recommended

Hi,

My HP laptop has the same problem. Model: 15-af120ur.

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