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‎08-26-2017 05:23 PM - last edited on ‎08-26-2017 05:39 PM by Retired

HP Recommended
Product: HP Notebook W2M75UA#ABA
Operating System: Microsoft Windows 10 (64-bit)

I've been trying to do the HP Notebook System BIOS Update (Intel Processors) using HP Support Assistant, but it keeps failing.  It gets to the end of the download, it asks me if it Worked, Didn't Work and "I Don't know."  Since I don't know, that's how I've been answering.  It seems to start the installation and then stops and tells me it failed.  What am I doing wrong?  I closed my browser and email program after the first failure, but that didn't help.  I've tried 3 times with no success.  I have an HP Notebook Model W2M75UA#ABA, Serial number [Personal Information Removed]
, Windows 10 Home, 64 bit.

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-26-2017 09:36 PM - edited ‎08-26-2017 09:38 PM

HP Recommended

@Bev353

Delete the task in HP SA. Then go to your Support page-download and save the BIOS update. Once download is complete close all open windows and programs. Click the downloaded file to run it.

https://support.hp.com/us-en/drivers/selfservice/hp-15-ay000-notebook-pc-series/10862300/model/11084...

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

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2 REPLIES 2

‎08-26-2017 09:36 PM - edited ‎08-26-2017 09:38 PM

HP Recommended

@Bev353

Delete the task in HP SA. Then go to your Support page-download and save the BIOS update. Once download is complete close all open windows and programs. Click the downloaded file to run it.

https://support.hp.com/us-en/drivers/selfservice/hp-15-ay000-notebook-pc-series/10862300/model/11084...

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎08-27-2017 05:22 PM

HP Recommended

Thank you.  Worked like a dream.

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