• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-29-2014 10:39 PM

HP Recommended

Hi,

 

My battery is plugged in and is not charging (staying at 1%). I've tried many troubleshooting techniques but have not been able to resolve the problem.  I tried a battery test, it failed and got the following message:

 

Battery Test: Primary - Replace(42) Secondary - NOT INSTALLED (60)

 

FAILURE ID: M093PH-5JP73P-MFH15G-C09S03

PRODUCT ID: LW225UA#ABA

 

Primary Battery

 

Battery Test: FAILED

 

I'd like to make sure and exhaust the resources, can I get help on this please? Thank you.

1 REPLY 1

‎05-05-2014 09:11 AM - last edited on ‎03-06-2017 02:58 PM by HP Administrator

HP Recommended

Hi Shiloh08,

 

Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP Pavilion dv6-6113cl Notebook and having an issue with the battery. Here is a link to test and calibrate the battery. Now with this error code which you list here indicates that it is the RTC battery or CMOS battery. Here is a link to removing and replacing the battery.

 

Hope this helps you out.

 

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP
Tags (1)
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.