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‎11-17-2018 03:57 PM

HP Recommended
Product: HP Notebook - 15-ba013cl (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

I noticed my battery hasn't been charging at all recently, so I decided to run a diagnostic, and I found that it came with the Error Code: RU3VB1-85399X-XD7X6J-C0DE13, any idea what it is? I want to know if there is a way to fix it, or if I should go get the battery replaced. Thanks!

1 REPLY 1

‎11-17-2018 04:18 PM - edited ‎11-17-2018 04:19 PM

HP Recommended

@DonitheOwl

 

Try Calibrating the battery first.

 

HP Notebook PCs - Testing and Calibrating the Battery (Windows)

 

https://support.hp.com/us-en/document/c04700771

 

REO

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