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‎01-19-2018 09:44 PM - edited ‎01-19-2018 09:47 PM

HP Recommended
Product: HP Envy 17 j020us Quad Edition product number E0K96UA#ABA
Operating System: Microsoft Windows 10 (64-bit)

Recently, my battery capacity has been dropping from 100% roughly 1-2% a day. Right now, my computer tells me that my battery is stuck at 83% and when the charger is plugged in, it says it is not charging. I believe I have updated the BIOS and I've run every battery check my computer has available. It might be a problem with the adaptor itself but is there any way I can tell for sure? Any help would be appreciated.

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‎01-20-2018 07:23 PM

HP Recommended

I apologize about that. I updated the process that tests my battery and the test worked this time. Thank you again for your help.

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10 REPLIES 10

‎01-20-2018 12:22 AM

HP Recommended

Will the laptop run on power adapter without the battery installed?

You also might check your adapter here:

https://support.hp.com/us-en/product/hp-envy-17-j000-quad-edition-notebook-pc-series/5387628/model/5...

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‎01-20-2018 02:14 PM

HP Recommended

My laptop does run the power adapter without the battery and my adapter is not one that is affected by the recall. 

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‎01-20-2018 02:20 PM - edited ‎01-20-2018 02:22 PM

HP Recommended

@smatangos

Have you checked your battery on the recall document?

https://support.hp.com/us-en/product/hp-envy-17-j000-quad-edition-notebook-pc-series/5387628/model/5...

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‎01-20-2018 03:44 PM

HP Recommended

My laptop is not listed as one of the affected devices and my battery does not appear on that list either. 

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‎01-20-2018 06:03 PM

HP Recommended

Actually, I ran a diagnostic test of my battery and it failed so the battery is definitely the issue. Can you help me order another battery. I do not know which kind I need for my laptop.

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‎01-20-2018 06:09 PM - edited ‎01-20-2018 06:10 PM

HP Recommended

 

My first suspicion except -In your first post you said you had run every battery  test available. 

 

Your Manual should give you the part number of battery. Use it to do a Google search. Fairly certain HP does not still carry it.

http://h10032.www1.hp.com/ctg/Manual/c03922401

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‎01-20-2018 07:23 PM

HP Recommended

I apologize about that. I updated the process that tests my battery and the test worked this time. Thank you again for your help.

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‎01-20-2018 07:31 PM

HP Recommended

You're welcome. Good luck with your battery search.

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‎01-21-2018 12:27 AM - edited ‎01-21-2018 12:29 AM

HP Recommended

Go to the store Batteries Plus.  Do NOT buy one off Ebay.  Amazon may be OK if the seller has been in business for years.  The problem is that the market is flooded with low quality Li-Ion batteries that are sold very cheaply in Hong Kong and places like that.  Li-Ion cell manufacturing is not an exact science and many cells fail testing in the factory but that's OK since there's plenty of fly-by-night battery makers who will buy the discards and package them into laptop batteries that are sold overseas.

 

The laptop batteries sold by HP are good, Batteries Plus are good, and there's a handful of online laptop battery stores that sell good product as well as some Amazon sellers but there's a LOT of fly-by-night sellers who will setup, sell crummy batteries for a year or so then disappear when feedback gets too bad on them.

 

I should mention that there are batteries available for virtually every laptop ever sold that uses Li-Ion batteries no matter how old they are.

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