Battery not charging

[nurse_becky]

No issues with battery until yesterday, laptop will not charge.  Battery ran down, will not power on.  Unsure of next steps.

[ub6424]

Hello @nurse_becky 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report your results

[nurse_becky]

Battery is dead and cannot turn on device. Unsure how to provide information you are looking for if I cannot power on my laptop.

any suggestions are appreciated.

I am not computer savy..

Thank you

[ub6424]

Hello @nurse_becky 

(1) Disconnect charger

(2) Press and hold <power> button for 30 seconds

(3) Connect charger

(4) Power on. What happens ?

[nurse_becky]

nothing happens.  After I plug in charger as instructed, no light next to charging port to indicate it is receiving any type of charge.

[ub6424]

Hello @nurse_becky 

Thanks for reporting.

Do you have valid HP warranty ?

[nurse_becky]

unfortunately no, warranty was only until 2018.

[ub6424]

Hello @nurse_becky 

The following technical errors may be present:

- AC adapter (charger) defective -> Technican should do basic test with multimeter, if defective buy new charger

- Notebook charging socket defective -> Visual check if something is broken, pins broken/bent

- Battery dead / short-circuited -> Technican should disconnect/replace internal battery

- Motherboard short-circuited -> Technician should inspect and repair

In all cases => Service required !

You should have it serviced by a professional notebook (chip level) repair store.

Alternative:

If it can't be repaired or replacing the motherboard is too expensive, you should buy another notebook.

Kind regards