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musicadisanto
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Battery won't hold charge

Notebook
Microsoft Windows 10 (64-bit)

I'm having lots of trouble with my battery and have already tried all the solutions out there to no avail. I've run the diagnostics test which came back saying the battery was fine. Clearly, it isn't. Let me preface this by saying, it is NOT the power cord, or outlet! I've reset the battery by unplugging it, holding the power button down, etc etc, but that didn't work.

 

Here are the multiple issues:

1. Laptop shuts off when not plugged in after about 30 minutes, regardless of the battery level. Most times it's over 50% battery and it still shuts off, without warning.

 

2. When plugged in, it only charges for a few minutes, then moves to 'plugged in not charging' status. Sometimes it goes back on it's own to charging for a minute, then stops. Over and over and over.

 

3. It will never reach 100% charge, no matter what I do, or how long it's plugged in for. I can't get it to go past 98% Conversely, I can never drain the battery because it shuts off after being unplugged regardless of the battery level. Because of this, I can't calibrate the battery. 

 

4. Sometimes the battery life indicator disappears from the bottom right hand corner of the laptop, and I have to restart the computer in order to get it back.

 

These issues are making the laptop practically unusable as I pretty much have to keep it plugged in to use it for more than 30 minutes and preventing it from shutting down without warning. HEEELLLPPP

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Message 2 of 7
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Battery won't hold charge

Welcome to the HP Support Community @musicadisanto 

 

To better assist you, the members will need the exact model number or product number of your laptop???

 

HP Notebook PCs - How Do I Find My Product Name or Number?

 https://support.hp.com/us-en/document/c00033108

 

REO

 

PLEASE DO NOT POST ANY SERIAL NUMBERS

If you need further assistance please start a new post as I no longer will be a part of the HP Support Community.
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musicadisanto
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Battery won't hold charge

HP Notebook - 15-ay067nr (ENERGY STAR)

 

Product number X0S21UA

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Battery won't hold charge

@musicadisanto 

 

HP part number:   807957-001

 

HP Notebook PC (Intel) * Models: 15-ay000 – 15-ay099 Maintenance manual:

 

http://h10032.www1.hp.com/ctg/Manual/c05087748

 

HP Parts Store:

 

https://parts.hp.com/hpparts/Search_Results.aspx?mscssid=4EB21F3533134AF5B0A104AF187C62AA&SearchIn=P...

 

eBay:

 

https://www.ebay.com/sch/i.html?_from=R40&_trksid=p2334524.m570.l1311.R3.TR7.TRC1.A0.H1.TRS0&_nkw=80...

 

REO

If you need further assistance please start a new post as I no longer will be a part of the HP Support Community.
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musicadisanto
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Battery won't hold charge

What is the meaning of this reply? Are you telling me to buy a replacement battery? I'm confused as there are a bunch of links with no explanation.

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@musicadisanto 

 

If you need further assistance please start a new post as I no longer will be a part of the HP Support Community.

 

Good luck,

 

REO

If you need further assistance please start a new post as I no longer will be a part of the HP Support Community.
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musicadisanto
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Battery won't hold charge

Wow, you didn't help me at all so thanks for nothing. Why did you even bother replyign to my post? 

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