Brand new non-OEM battery won't charge, despite it and the charger both testing as good.

[NoneofY]

I'm working on another person's "Pavilion g6-2237 us" laptop which refuses to charge the old battery it came with. The computer is running Windows 8.1 (64 bit). The old battery tests out as being no good now. HP no longer makes or sells replacement OEM batteries for the device, so I bought a non-OEM replacement battery. The battery arrived charged enough to run the computer well, but even though the computer says it's charging the battery and the light says it's doing so, the battery is *NOT*being charged. Eventually the battery ran down to zero.

I tested the new battery by running the command "powercfg /batteryreport" at a command prompt, and the report says that the battery is  still a good one. I've tried updating the BIOS, but the BIOS is already the newest available for the system. I've tried power resetting the computer, but with a dead battery that's probably not possible. I don't know. I tried updating the driver for the "Microsoft ACPI-Compliant Control Method Battery" in the device manager, but the result was that the driver is already the newest one available.

I went into the (newest available) BIOS and looked for a battery charge limit setting, but nothing like that exists there.

If I am unable to find a solution to this problem I will begin a negative PR campaign against HP, which at this point I believe deliberately doesn't allow the use of non-OEM batteries. I have no patience for such business practices such as this planned obsolescence.

[Rainbow23]

Hi @NoneofY,

Welcome to HP Support Community. 
  

I suggest that you contact HP Service Center in your location from this weblink: https://support.hp.com/us-en/help/service-center 
Note: Select your country from the dropdown,  enter the city or postal code, select the product and click on search to locate the nearest HP Service center near your location.

Hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[NoneofY]

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@Rainbow23 wrote:

Hi @NoneofY,

Welcome to HP Support Community. 
  

I suggest that you contact HP Service Center in your location from this weblink: https://support.hp.com/us-en/help/service-center 
Note: Select your country from the dropdown,  enter the city or postal code, select the product and click on search to locate the nearest HP Service center near your location.

Hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

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You've got to be kidding. Pay money to somebody for telling me what I already know? That HP doesn't allow the use of non-OEM batteries in that laptop? Thanks, but no thanks.