Broken Hinge and back cover on HP Envy x360 Convertible13m-bd0xxx

[ah211]

I have an HP Envy with a broken left hinge and when i took it to a auth repair facility they said they couldn't find the parts to fix it - that we needed the hinge and the back cover.  How do i get around unable to find the parts?  It was one of the authorized repair facilities in this area (Grand Rapids, Michigan).  My daughter is borrowing a MacBook to get her through the semester but very stressful.  Unfortunately the 3 repair facilities are all the same franchise so I'm feeling they are a lost cause.  

As a retired HP employee, I do try to keep using their products.  Our Notebook is just out of warranty - bought in 11/2021.  

Any advise would be greatly appreciated.  

Amy

[Dilip_18]

Hi@ah211,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing Broken Hinge issues with the HP Envy x360 Notebook. I apologize for the Inconvenience. 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Click on this link - https://support.hp.com/us-en/contact-hp 

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

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Have a great day!

[ah211]

Thank you very much.

[Dilip_18]

Hi@ah211,

Thank you for responding, I appreciate your time and effort.

We appreciate and value your feedback.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!