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- Camera doesn't work on Windows 10 for model

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03-05-2021
12:40 PM
- last edited on
03-07-2021
12:57 PM
by
RodrigoB
Product: HP Spectre x360 Convertible 15-bl1XX
Operating System: Microsoft Windows 10 (64-bit)
Hello everyone,
I am getting trouble with my laptop's camera. I have to use Zoom for all my online classes. However, after I updated Windows 10, the camera on my laptop hasn't worked anymore. I tried to do a factory reset, but it was still unsuccessful. I tried to find its driver from the hardware ids value: {DD8E82AE-334B-49A2-AEAE-AEB0FD5C40DD}\DetectionVerification, and I got the same result.
I appreciate someones who will spend your time to solve this trouble for me.
Thank you so much.

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