Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 1
Flag Post

Camera doesn't work on Windows 10 for model

HP Recommended
HP Spectre x360 Convertible 15-bl1XX
Microsoft Windows 10 (64-bit)


Hello everyone, 


I am getting trouble with my laptop's camera. I have to use Zoom for all my online classes. However, after I updated Windows 10, the camera on my laptop hasn't worked anymore.  I tried to do a factory reset, but it was still unsuccessful. I tried to find its driver from the hardware ids value:  {DD8E82AE-334B-49A2-AEAE-AEB0FD5C40DD}\DetectionVerification, and I got the same result. 


I appreciate someones who will spend your time to solve this trouble for me. 


Thank you so much.








Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation